Refund Policy

1. Refund Window

You may request a full refund within 14 days of the date of your purchase. This applies to monthly subscription payments and top-up credit pack purchases. Refund requests received after 14 days of the purchase date will not be eligible for a refund.

2. Automatic Credit Refunds

If a report fails to generate successfully due to a system error or platform connection issue, the credits deducted for that report are automatically refunded to your account balance. No action is required on your part. You will see the refund reflected in your transaction history on the Billing page.

3. How to Request a Refund

To request a refund within the 14-day window, email info@reportlab.co.za with:

• Subject line: Refund Request
• Your registered email address
• The date and amount of the charge
• A brief description of the reason for your request

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

4. Refund Processing

Approved refunds are processed via the original payment method. For payments made through Paddle (international), refunds are processed by Paddle in accordance with their Consumer Terms. For payments made through PayFast (South Africa), refunds are processed via PayFast and typically appear within 5–10 business days depending on your bank or card issuer. We will confirm by email once a refund has been initiated.

5. Consumer Rights

Nothing in this Refund Policy limits your statutory rights. Where applicable law provides greater rights than those described here, those rights take precedence.

6. Contact

IMC Media PTY LTD (Registration No. 2019/502353/07)
Email: info@reportlab.co.za
Website: reportlab.co.za